Terms & Privacy

Last Updated: July 28, 2025 

1. Definitions and General Provisions

• Platform: Refers to the technical infrastructure, website, and mobile applications owned and operated by “Medura”.

• Center (Partner): Any health training facility accredited by the Saudi Commission for Health Specialties (SCFHS) that offers its courses through the platform.

• Health Practitioner (Trainee): Any individual with a valid professional classification from SCFHS who uses the platform to register for courses.

• End User: A general term that includes any person using the “Medura” platform.

These terms and conditions are subject to and interpreted in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.

2. Scope of Medura’s Services

“Medura” is a technical commercial platform that acts as an intermediary to connect accredited health training centers with health practitioners.

Our role is limited to:

• Displaying accredited training courses.

• Facilitating the search, registration, and payment processes.

• Implementing marketing and promotional activities for the platform and its listed courses.

“Medura” is not a direct provider of the training service. The full responsibility for the quality, content, and accreditation of the courses lies with the Partner Center.

3. Acceptable Conduct and Content Policy

All users of the platform are obligated to communicate and interact in a professional and respectful manner. The following actions are strictly prohibited:

• Using the platform for any illegal or fraudulent purposes.

• Publishing any content that infringes on intellectual property rights, or contains offensive or inappropriate material.

• Attempting to gain unauthorized access to the platform’s systems or other users’ data.

• Reselling or exploiting any part of the platform’s services without an explicit agreement with “Medura”.

“Medura” reserves the right to suspend or terminate the account of any user who violates this policy.

4. Advertisements and Commercial Messages

• The platform may include advertisements from “Medura” or third parties.

• When sending promotional messages, “Medura” adheres to the provisions of the Saudi E-Commerce Law and provides a clear mechanism for users to unsubscribe from these messages.

• The user agrees to receive service-related messages (such as booking confirmations) which are necessary for completing transactions.

5. Disputes and Arbitration

• Governing Law: These terms are governed by the laws of the Kingdom of Saudi Arabia.

• Amicable Settlement: In the event of a dispute, both parties agree to attempt to resolve it amicably for a period of thirty (30) days.

• Arbitration: If amicable negotiations fail, both parties agree that any dispute will be settled finally and exclusively through arbitration in the city of Riyadh, Kingdom of Saudi Arabia, in accordance with the Saudi Arbitration Law.

6. Disclaimer of Liability

• Disclaimer of “Medura”: “Medura” operates solely as a technical intermediary and expressly disclaims any liability for the quality of the training content, the competence of the instructors, or the educational outcomes of the courses. These responsibilities lie entirely with the Partner Center.

• Disclaimer of the “Center”: The “Center” acknowledges that “Medura” will exercise reasonable care to ensure the platform’s operational continuity but releases “Medura” from liability for any temporary service interruptions or technical failures beyond its reasonable control.