Terms & Privacy

Terms of Use

Last Updated: July 28, 2025 

1. Definitions and General Provisions

• Platform: Refers to the technical infrastructure, website, and mobile applications owned and operated by “Medura”.

• Center (Partner): Any health training facility accredited by the Saudi Commission for Health Specialties (SCFHS) that offers its courses through the platform.

• Health Practitioner (Trainee): Any individual with a valid professional classification from SCFHS who uses the platform to register for courses.

• End User: A general term that includes any person using the “Medura” platform.

These terms and conditions are subject to and interpreted in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.

2. Scope of Medura’s Services

“Medura” is a technical commercial platform that acts as an intermediary to connect accredited health training centers with health practitioners.

Our role is limited to:

• Displaying accredited training courses.

• Facilitating the search, registration, and payment processes.

• Implementing marketing and promotional activities for the platform and its listed courses.

“Medura” is not a direct provider of the training service. The full responsibility for the quality, content, and accreditation of the courses lies with the Partner Center.

3. Acceptable Conduct and Content Policy

All users of the platform are obligated to communicate and interact in a professional and respectful manner. The following actions are strictly prohibited:

• Using the platform for any illegal or fraudulent purposes.

• Publishing any content that infringes on intellectual property rights, or contains offensive or inappropriate material.

• Attempting to gain unauthorized access to the platform’s systems or other users’ data.

• Reselling or exploiting any part of the platform’s services without an explicit agreement with “Medura”.

“Medura” reserves the right to suspend or terminate the account of any user who violates this policy.

4. Advertisements and Commercial Messages

• The platform may include advertisements from “Medura” or third parties.

• When sending promotional messages, “Medura” adheres to the provisions of the Saudi E-Commerce Law and provides a clear mechanism for users to unsubscribe from these messages.

• The user agrees to receive service-related messages (such as booking confirmations) which are necessary for completing transactions.

5. Disputes and Arbitration

• Governing Law: These terms are governed by the laws of the Kingdom of Saudi Arabia.

• Amicable Settlement: In the event of a dispute, both parties agree to attempt to resolve it amicably for a period of thirty (30) days.

• Arbitration: If amicable negotiations fail, both parties agree that any dispute will be settled finally and exclusively through arbitration in the city of Riyadh, Kingdom of Saudi Arabia, in accordance with the Saudi Arbitration Law.

6. Disclaimer of Liability

• Disclaimer of “Medura”: “Medura” operates solely as a technical intermediary and expressly disclaims any liability for the quality of the training content, the competence of the instructors, or the educational outcomes of the courses. These responsibilities lie entirely with the Partner Center.

• Disclaimer of the “Center”: The “Center” acknowledges that “Medura” will exercise reasonable care to ensure the platform’s operational continuity but releases “Medura” from liability for any temporary service interruptions or technical failures beyond its reasonable control.

Privacy & Cookies

Last Updated: July 28, 2025

Medura is committed to protecting the privacy and security of the personal data of all our users. This policy explains how we collect, use, share, and protect your personal data in full compliance with the Saudi Personal Data Protection Law (PDPL) and its executive regulations.

1. Scope of Data Collection and Processing

A. The Data We Collect:

• Identity and Contact Data: Full name, email address, phone number.

• Professional Data: Professional classification and registration number from the Saudi Commission for Health Specialties (SCFHS), specialty, and place of work.

• Financial Data: Payment information is processed securely through a third-party payment gateway and is not stored on our servers.

• Transaction Data: Records of courses purchased, payments, and cancellations.

• Technical Data: IP address, browser type, and cookie data.

B. Why We Process Your Data (Legal Basis):

• Your Explicit Consent: When you register on the platform or subscribe to our newsletters.

• Contractual Necessity: To process your booking for a training course and provide you with the service.

• Legal Obligation: To comply with legal or tax requirements.

C. Data Sharing:

• With Partner Training Centers: We share necessary personal data (name, professional classification number, email) with the Center whose course you have registered for. This is for the purpose of completing your registration, issuing certificates, and ensuring you receive your continuing medical education hours. Your booking will not be completed without your explicit consent to this specific data sharing.

• With Service Providers: We may share data with third parties that help us operate our services, such as payment gateways, under strict data processing agreements that ensure the protection of your data.

• We will never sell your personal data to any third party.

2. Your Rights as a Data Subject

Under the PDPL, you have the following rights regarding your personal data:

• The Right to Know: To be informed about the details of your data processing.

• The Right of Access: To request a copy of your personal data.

• The Right to Correction: To request the correction of any inaccurate data.

• The Right to Destruction (Erasure): To request the deletion of your personal data when it is no longer needed.

• The Right to Withdraw Consent: To withdraw your consent for data processing at any time.

To submit a request to exercise any of these rights, please contact us via email at: privacy@medura.sa.

3. Security and Protection Measures

We take the security of your data seriously and implement a range of measures to protect it, including:

• Technical Measures: Use of SSL/TLS encryption for all data transmitted between your browser and our servers, and encryption for sensitive data at rest.

• Organizational Measures: Restricting access to personal data on a “need-to-know” basis only for authorized employees.

4. Cookie Policy

The Medura platform uses cookies to improve user experience and analyze site performance.

• Essential Cookies: Necessary for the basic functions of the site (like logging in).

• Performance & Marketing Cookies: Help us understand how visitors interact with our site and deliver more relevant advertisements.